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Service Contracts 

 

Heraeus Noblelight America offers multi-level and multi-year service or maintenance contracts in two basic forms: “On Site” and “Return to Base”. 

 

Customers who prefer to have a qualified Heraeus Noblelight America Technician visit their facility to evaluate and service their equipment may select the “On Site” service contract.  Other customers may prefer to rotate equipment back to their local Heraeus Noblelight America Service Center for evaluation and service through the “Return to Base” program. 

 

Many Benefits 

 

Service contracts from Heraeus Noblelight America deliver many benefits: 

  • Increases confidence in equipment performance 
  • Minimizes downtime 
  • The cost of ownership is better-defined 
  • Reduces need for specially trained maintenance staff 
  • Provides staff training by Heraeus Noblelight America technical experts 

“On Site” Contract Levels 

 

We offer three levels of “on-site” contracts: 

 

OS Bronze – this level is ideal for customers with a small number of UV curing systems ... small or non-existent maintenance staff ... or a small maintenance budget. 

 

A qualified Heraeus Noblelight America Technician will visit your facility three times per year to perform the following tasks: 

  • Evaluate overall system condition 
  • Verify operating voltages 
  • Verify operation of interlocks 
  • Verify air pressures 
  • Take test-point and A/D readings 
  • Clean and inspect lamp cavity 
  • Perform minor repairs 
  • Provide operator training 
  • Provide basic maintenance training 
  • Offer one “free” service visit or a “loaner” system in the event of a line-down situation 

OS Silver – this level is especially of interest to customers who are ISO-certified, as well as to laboratories with UV curing equipment that need documentation of equipment operation. 

 

A qualified Heraeus Noblelight America Technician will visit the customer three times per year to perform the following tasks: 

  • All Bronze level tasks as described above 
  • Exchange all RF detectors once during each year of the contract with newly rebuilt and re-certified detectors 
  • Conduct radiometry measurements when requested and where possible 
  • Issue a “Certificate of Conformance” for each piece of equipment under contract, certifying that it meets or exceeds the original specifications as shipped from Heraeus Noblelight America

    Note: Minor parts and adjustments needed to bring the equipment into compliance will be made free of charge. If major parts are needed, these will be charged separately. If the customer already has the needed parts, Heraeus Noblelight America Technicians will install the parts free of charge.
     

OS Gold – Customers with many UV curing systems, and/or those who require optimum performance an uptime will want to choose this level of service. 

 

A qualified Heraeus Noblelight America Technician will visit the customer three times per year to perform the following tasks: 

 

  • All Bronze and Silver level tasks as described above 
  • Replacement of all consumable parts (magnetrons, bulbs and reflectors) once during each year of the contract 
  • Offer one “free” service visit or a “loaner” system in the event of a line-down situation. 
  • All equipment under contract will be considered under Heraeus Noblelight America's standard warranty for the duration of the contract 
  • A written report confirming the services performed, the findings and, if appropriate, any suggested actions for the customer 

“Return to Base” Contract Levels 

 

These service contracts are also available in three levels - RB Bronze, RB Silver and RB Gold, as detailed above. The only difference is that the customer ships the equipment back to Heraeus Noblelight America’s Service Center.  Heraeus Noblelight guarantees a turnaround time of no more than three business days, provided the scheduled return is agreed to up-front. The customer is responsible for freight charges to and from Heraeus Noblelight. 


For additional information or to obtain a service contract quote, please notify your local Heraeus Noblelight America Service office or contact us
 

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